All of us at Mountains Plus are excited to announce our new partnership with Affirm, which allows customers to easily finance any online purchase at mpgear.com with 3, 6, and 12 month payment options. The best part? No late fees or deferred interest, and it can all be managed easily from your smartphone! Affirm is … Continue reading
Filed under MPGear Customer Service …
MPGear Shipping Guide (Special Poll Included)
Mountains Plus offers plenty of shipping options, but it’s not always easy to know which one is right for your order. Based on customer feedback, I thought it would be a great idea to outline the different shipping options available at MPGEAR 7-10 day Free Economy Shipping: I’m sure it goes without saying, but this … Continue reading
MPGear Customer Service: Utilize the Customer Notes Field
Utilize the Customer Notes Field As you go through the checkout process, you’ll notice there’s a section for “Customer Notes” on Step 3. This is a good place for you to leave us special comments/instructions regarding your order or delivery. Some common uses for the Customer Notes field: Problem with the ordering process – Say … Continue reading
Trust Your Gear – MPGear Brands with Lifetime Warranties
When purchasing a Big Agnes tent, or a Patagonia jacket on MPGEAR.COM, your also purchasing peace of mind out on the trail! That’s because these brands, along with many others available at MPGear stand behind their products with Lifetime Warranties. Here is a list of some steadfast brands we carry that offer lifetime warranties: Camelbak … Continue reading
Communication and The Customer Experience
Communication and The Customer Experience Online shopping is all about convenience. In a perfect world you would find the product you want at the best price humanly possible, snap your fingers, and your order would magically appear. The product would arrive glistening in all its glory, just as you’d imagined it. After assembling it without … Continue reading
How Long Will My Order Take To Ship?
As a person who enjoys the convenience (and savings!) of shopping online, I frequently place orders with various online retailers and am often amazed at how ambiguous the shipping times can be. Amazon.com, for example, which is located right in my back yard, sometimes gets me my packages within a day or two, but other … Continue reading
Returns Made Easy: MPGear’s Return Policy Explained
Happy Friday, everyone! Summer’s coming to an end, so your time to get out there with that backpacking gear before the gloom and doom of Fall is upon us is running out. We hope you’ve all got big plans for the weekend! As many of you know, MPGear prides itself on offering a generous, hassle-free … Continue reading