Tagged with customer service

MPGear Shipping Guide (Special Poll Included)

MPGear Shipping Guide (Special Poll Included)

Mountains Plus offers plenty of shipping options, but it’s not always easy to know which one is right for your order.  Based on customer feedback, I thought it would be a great idea to outline the different shipping options available at MPGEAR 7-10 day Free Economy Shipping: I’m sure it goes without saying, but this … Continue reading

Communication and The Customer Experience

Communication and The Customer Experience Online shopping is all about convenience.  In a perfect world you would find the product you want at the best price humanly possible, snap your fingers, and your order would magically appear.  The product would arrive glistening in all its glory, just as you’d imagined it.  After assembling it without … Continue reading

How Long Will My Order Take To Ship?

How Long Will My Order Take To Ship?

As a person who enjoys the convenience (and savings!) of shopping online, I frequently place orders with various online retailers and am often amazed at how ambiguous the shipping times can be. Amazon.com, for example, which is located right in my back yard, sometimes gets me my packages within a day or two, but other … Continue reading